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Lettera di primo reclamo gratuita

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Lettera di primo reclamo

[Your full name]
[Your address]
[Your email]

[Airline name]
[Airline customer relations address or claim reference]

[Date]

Subject: Compensation claim, flight [flight number] on [scheduled date], booking [booking reference]

Dear Sir or Madam,

I was a passenger on flight [flight number] from [departure airport] to [final destination] on [date], booking reference [booking reference].

{Keep one of the three paragraphs below and delete the others.}

[Delay:] The flight was delayed. I was scheduled to arrive at [scheduled arrival time] and arrived at [actual arrival time, when the doors opened], [number] hours and [number] minutes late.

[Cancellation:] The flight was cancelled. I was told on [date you were told], [number] days before the scheduled departure. {The airline offered a replacement flight that left at [time] and arrived at [time], [number] hours and [number] minutes after my original scheduled arrival. | I was not offered a replacement flight. | I took a refund instead of travelling.}

[Denied boarding:] I was denied boarding against my will. I had a confirmed booking, valid travel documents, and checked in and presented myself at the gate on time. I did not volunteer to give up my seat. {I was rerouted and arrived at [time], [number] hours and [number] minutes late. | I was not rerouted.}

Under [Regulation (EC) No 261/2004 / UK Regulation 261/2004 (UK261) / the Air Passenger Protection Regulations SOR/2019-150], I am entitled to compensation of [amount] per passenger for [number] passengers, a total of [total].

[If the airline gave a reason:] I was told the disruption was caused by [reason]. Please provide details if you consider it an extraordinary circumstance (or, for Canada, outside your control or required for safety), including the evidence you rely on.

Please pay [total] by bank transfer to:
Account name: [name]
[IBAN / sort code and account number]

[Optional: I also claim [amount] for meals and accommodation during the delay. Receipts attached.]

{Keep the line for the rules you are claiming under.}
[UK261:] Please send me your final response within 8 weeks. If you do not, or if you refuse, I will refer my complaint to your approved dispute resolution scheme or the Civil Aviation Authority.
[EU261:] Please reply within 30 days. If you do not, or if you refuse, I will refer my complaint to the national enforcement body and, if necessary, to court.
[APPR:] Under section 19(4) of the APPR, please pay the compensation or explain why it is not owed within 30 days of this request.

Yours faithfully,
[Your name]

Attached: booking confirmation, boarding pass, [receipts], [photos of departure board or delay messages]

Lista di controllo delle prove

Conferma della prenotazione che mostra il codice di prenotazione e il nome di ogni passeggero.
Carte d'imbarco o il numero del biglietto elettronico se non hai la carta d'imbarco.
Email, SMS o messaggi nell'app della compagnia aerea relativi al ritardo, alla cancellazione o alla riprenotazione, con le relative date. Dimostrano quando ti è stato comunicato.
Il tuo effettivo orario di arrivo: una foto del tabellone degli arrivi, una foto con timestamp al gate o il messaggio della compagnia aerea.
Qualsiasi motivo fornito dalla compagnia aerea, messo per iscritto con l'ora e il membro del personale o il canale.
Ricevute dettagliate per pasti, hotel, trasporto e chiamate.
In caso di negato imbarco: qualsiasi elemento che dimostri che hai effettuato il check-in in orario e che eri al gate.
I tuoi dati bancari per il pagamento.

La invii tu stesso e trattieni il 100% di qualsiasi compensazione pecuniaria. Rifiutata? La dashboard dei reclami My Flight Money tiene traccia delle scadenze e include una lettera di risposta per ogni comune motivo di rifiuto e le fasi di escalation.

Ultimo aggiornamento: 2026-10-16